Your Tenancy Guide

Welcome to your new home!

Congratulations and welcome to McGrath. The McGrath Tenancy Guide has been thoughtfully crafted to serve as your go-to resource for understanding our property management processes, tenancy expectations, and helpful procedures.

We encourage you to take the time to familiarise yourself with its contents, as it’s designed to answer common questions and make your tenancy experience as smooth as possible. If you can’t find the answer you’re looking for, please don’t hesitate to reach out to our office—we’re here to help. For any further assistance, your dedicated Property Manager is always happy to support you.

Townsville Snapshot

Welcome to the 'Ville!

With access to some of the most beautiful and immersive natural wonders, as well as a modern and expanding city environment Townsville is a place with something for everyone. Explore some useful local links:

Next steps for your new tenancy

Tenancy Agreement & New Tenancy Documents: you will receive your tenancy agreement electronically via DocuSign, an online platform that allows you to review and sign your lease from your mobile device.

Before moving into the property you will need to pay the full amount of rent due (2 weeks’ rent). You will be invited to Ailo to pay your inital rent.

We kindly ask that you pay your bond of 4 weeks rent direct to the RTA (Residential Tenancy Authority) as soon as you have signed the lease. Once done, please send through a receipt of payment to our office. Intructions will be in the welcome email we sent.

On the day your lease commences your property manager will arrange to meet you in the office to collect the keys.

When you move into the property you will receive an electronic version of the condition report on your phone which will have been completed by us, detailing the condition of the property at that time. You will then have 7 days to check over the report and make any changes. This is hosted by the Ailo app.

Ailo Tenant Portal

You will receive an invitation link via email to log in to Ailo. Please let us know if you haven’t received yours yet. You can view all property and lease information in one screen or click through to see more detail.

Why do I need a portal?

  • Control your rental payments
  • Chat with your Property Manager
  • Access your ledger and rental payments
  • View your ingoing inspection reports
  • Your bond information
  • Report maintenance requests
TENANT PORTAL GUIDE
GO TO THE PORTAL

Resources & Downloadable Forms

We understand that things can happen during your tenancy so we have put together some answers to our most frequently asked questions and a troubleshooting guide to assist you during your tenancy.

FREQUENTLY ASKED QUESTIONS

Downloadable forms to help you during your tenancy:

PRODUCTS TO HELP YOUWATER RESTRICTIONS GUIDECLEANING AIR CONDITIONER FILTERS

Best methods of contact

Ailo: This is the most effective way to communicate with your property manager, log maintenance requests, send photos, etc.

Appointment: To see your Property Manager in person, please contact the office to make a time that suits you both. The nature of our role takes us out of the office and by making an appointment we can ensure we are there for you.

Phone: If we are not available when you call, your call will be returned as soon as it is possible to do so.

Townsville | 07 4781 0500 | [email protected]

Meet your Property Management Team

Principal
0419 670 488
Office 07 4781 0500
Property Manager
0497 463 299
Office 07 4781 0500
Property Manager
0439 674 141
Office 07 4781 0500
New Client Consultant
0478 669 071
Office 07 4781 0500
General Manager
07 4781 0549
Office 07 4781 0500
Property Manager Associate
0499 560 026
Office 07 4781 0500

Guiding you home

CONTACT US NOW

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