McGrath Townsville
Property Management

Rental value depends on your property's location, size, condition, features and current demand. Our Townsville property management team bases every appraisal on recent local leasing results and current market trends, so you get a figure that reflects what is actually happening in your suburb right now, not a generic estimate.

Contact McGrath Townsville for a free, no-obligation rental appraisal and expert advice on maximising your return.

Yes. We offer free, no-obligation rental appraisals for investment properties across Townsville. Our experienced property managers assess your property's location, size, features, condition and current local market conditions to prepare a detailed rental assessment.

Whether you are renting out your home for the first time or reviewing your current return, simply send us your property address and we will prepare a personalised rental valuation and market report.

Rental markets move quickly, and a property that has not had a recent rent review can fall behind similar homes nearby. Our Townsville property management team offers a free rental check-up where we compare your property with current market rentals and recent leasing results, so you always know where you stand.

Get in touch and we will let you know how your property is tracking against today's market, with no obligation.

Fees vary depending on the level of service, the number of properties you own and your individual requirements, so it is worth comparing the full offer rather than the management fee alone.

We are happy to prepare a free, no-obligation fee proposal outlining our full range of services. Let us know how many properties you own, where they are located and their current rental returns, and we will tailor a package to suit your portfolio.

Exceptional property management is built on personalised service, local expertise and proactive communication. We combine experienced local property managers with industry-leading technology, so when you choose McGrath Townsville you benefit from:

• A dedicated property manager who knows your property, your tenants and your investment goals.
• Every enquiry is managed locally by our Townsville team.
• Same-day rental disbursements once rent clears our trust account, so landlords typically receive payments weekly.
• A secure 24/7 owner portal with instant access to statements, inspection reports, maintenance updates and invoices.
• Strategic pricing, presentation and market advice to maximise your rental return.
• Premium marketing across leading property websites.
• Experienced property managers with strong local knowledge and excellent staff retention.

Whether you own one investment property or an extensive portfolio, our goal is to protect your asset and maximise your rental income.

Much easier than most owners expect, and it will not affect your tenant or your existing lease. Once you sign your management agreement with us, we manage the entire process on your behalf:

• We prepare and send the required termination notice to your current property manager.
• We coordinate the handover of keys, files and documentation once the notice period ends.
• We liaise directly with your existing agent for a smooth transition.
• We notify your tenants of the change and keep them fully informed.
• Your existing tenancy agreement continues, so there is no interruption to the lease or your tenant's rights.

You do not need to wait for the lease to end to make the switch. If you are not receiving the level of service you expect from your current agent, now is a good time to talk to us.

Yes, and it is more straightforward than most landlords expect. We manage the entire transition on your behalf, including issuing the termination notice, transferring keys, files and tenancy records, liaising with your existing agency and notifying your tenant, all without disrupting the current lease.

Most management agreements require a 30-day notice period, so we recommend starting the process ahead of your lease renewal to keep the transition seamless.

Our screening process starts from the very first interaction, whether that is a phone call, email or open home. Once an application is submitted through 2Apply, we complete a comprehensive assessment including:

• Verification of identity and employment.
• Rental history and references from previous property managers.
• Income verification and personal reference checks.
• TICA database checks where appropriate.
• Assessment of affordability and overall suitability.

We prepare a detailed summary of the strongest applicants with our recommendations, and the final decision on who rents your property always remains yours.

As soon as we know a tenant intends to vacate, we get to work on a leasing strategy, including a competitive rental price based on local trends and a professional marketing campaign with premium photography and exposure across Australia's leading property websites.

Prospective tenants can apply before attending an inspection, so we can pre-screen and, where appropriate, have applicants pre-approved before they walk through the door. We stay in close contact with your outgoing tenant throughout the move-out process, then complete the final inspection and any required maintenance or cleaning promptly so the property is ready to relist without unnecessary delay.

The first routine inspection takes place approximately three months after the tenancy commences, to ensure tenants have settled in well and the property is in good condition. After that, inspections continue every six months.

If we identify any maintenance issues, lease breaches or concerns, we take prompt action, whether that is arranging repairs, requesting evidence they have been rectified or scheduling a follow-up inspection.

Yes. Every routine inspection is followed by a comprehensive report which includes a 360 degree virtual walk through of the property, with detailed comments and professional photographs of each area of the home, highlighting how the property is being maintained and flagging any items requiring attention.

Where issues need addressing, we discuss them with you promptly and arrange repairs, request evidence they have been resolved or schedule a follow-up inspection, so you always have full visibility over how your investment is performing.

We have a strict arrears policy and monitor all rental payments closely. Our property management software sends automated reminders before rent is due, and if a payment is missed we begin following up immediately, taking action in line with Queensland tenancy legislation, including the appropriate breach notices, where required.

If you receive your rental income as soon as funds clear our trust account, you know at the same time we do if a payment is missed. We keep you informed throughout the process and explain each step as it happens.

Maintenance requests can come through the portal, by phone or email, during routine inspections or from your property manager's own recommendations. Your dedicated property manager knows your property and its maintenance history, and assesses each request as urgent or non-urgent under Queensland tenancy legislation.

For non-urgent work, we provide our recommendations and, where required, obtain quotes before anything is authorised. For genuine emergencies, our trusted network of local tradespeople is available outside business hours, so urgent issues are attended to promptly while non-urgent repairs are managed appropriately.

Yes. For non-urgent maintenance, your property manager sends the details, quotes and recommendations through email, and no work is authorised without your approval unless you have already given us specific instructions.

For urgent maintenance during business hours we make every effort to reach you first. If we cannot reach you and the repair meets the legal definition of urgent under Queensland tenancy legislation, we follow the authority set out in your management agreement to protect your investment and meet your obligations as a landlord.

Absolutely. Many of our clients live interstate or overseas and rely on us to be their eyes and ears on the ground, from leasing and tenant management to maintenance coordination and routine inspections.

You will receive regular communication, detailed inspection reports with photographs, maintenance updates, financial statements and 24/7 access to your secure landlord portal, so you can stay connected to your investment wherever you are.

Yes, we manage rental properties across all suburbs of Townsville and the surrounding areas, including North Ward, Kirwan, Douglas, Idalia, Belgian Gardens, Hermit Park, Bushland Beach and Townsville City.

Our experienced local team understands the different rental markets throughout the region and can assist with everything from marketing and tenant selection to routine inspections, maintenance, rent collection and ongoing tenancy management. Contact McGrath Townsville to discuss your property and how we can help maximise your investment.

Rental returns vary depending on the property's size, condition, features and the level of tenant demand in your suburb. We assess recent comparable rentals, current listings and local market activity to recommend a competitive rental price designed to attract quality tenants while maximising your return.

Speak with McGrath Townsville to arrange a complimentary, no-obligation rental appraisal.

Absolutely. Luke Burley, our New Client Consultant, offers a free, no-obligation property management review for owners across Townsville. Whether your concern is communication, vacancy, maintenance or rental returns, Luke can review your existing arrangement and give you honest, professional advice on where there may be room to improve.

As part of your complimentary review, Luke can assess whether your property is achieving current market rent, your current service and communication, vacancy and tenant retention, marketing and leasing performance, maintenance management and opportunities to maximise your return.

Simply send through your property details and current rental information, and Luke will prepare a personalised report and talk you through his recommendations, with no obligation.